Privacy Policy
This Privacy Policy explains how Explore Satigny processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tours.
Data We Collect
We may process identification details, contact details, booking and payment information, dietary information, group size, preferred dates, language preferences, meeting-point details, and communications related to a request or reservation. We may also process technical data such as device, browser, log, and cookie information when a visitor uses the website.
How We Collect Data
We collect data from website forms, email or telephone inquiries, booking and payment steps, and messages exchanged during route planning or confirmation. We may also receive limited information from payment service providers, booking tools, and website analytics or cookie technologies used on the site.
Cookies We Use
The website may use necessary cookies to support basic functions, preference cookies to remember choices, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Cookie Controls
You may block or delete cookies through your browser settings. Some cookies are necessary for the website to function, and disabling them may affect form submission, booking steps, or other site features. Where the website provides a cookie preference tool, you may use it to manage non-essential cookies.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where such a right applies.
To exercise a privacy right, send a clear request describing the data or activity concerned. We may ask for information needed to verify the request and to respond appropriately. If a request cannot be fully granted, we will explain the main reason where permitted by law.
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it, unless a longer period is needed under law or for the establishment, exercise, or defense of claims.
If we make material changes to this policy, we will update the posted version and may provide additional notice where appropriate. The revised policy applies from the stated effective date.
How We Use Data
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary information, coordinate route and tasting arrangements, process payments, communicate about meeting points and tour logistics, maintain records, improve website performance, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, website hosting providers, booking or communication tools, and other service providers that help us operate the website and manage reservations. These parties may process data only for the services they provide to us and are expected to use appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal data where necessary to comply with applicable law, respond to lawful requests, protect our rights, or support investigations involving fraud, security, or misuse of our services.
Contact Information
Use the contact details below for questions about this policy or the handling of personal data.